Refund Policy

Ebooks and the 13-book bundle are delivered to your library immediately after purchase. Once the files have been made available, the purchase is final and the 14-day guarantee above does not apply — the standard treatment for digital content supplied straight away under the Consumer Contracts Regulations 2013.

Your statutory rights are unaffected. If a file is faulty, won’t open, or you can’t access your library, email team@sqe1prep.co.uk and we’ll fix or replace it.

The SQE1 Prep iOS app is a separate product, billed by Apple through the App Store. Cancellations and refunds for an app subscription are handled by Apple — not by us — through your Apple account (Settings → your name → Subscriptions, or reportaproblem.apple.com). This policy covers website purchases charged by Dodo Payments only; a website purchase and an app subscription are independent and do not unlock each other.

The 14-day clock starts on the date of the original charge shown by Dodo Payments. A refund request submitted on day 14 still counts — a request submitted on day 15 does not, unless a specific exception applies (see section 4).

Email team@sqe1prep.co.uk with:

• The email address on your SQE1 Prep account
• The order ID or approximate purchase date
• A brief reason (optional — helps us improve, does not affect eligibility)

Most requests are confirmed within one business day.

Refunds outside the 14-day window are generally not granted. Exceptions include:

• Duplicate charges or billing errors — always refunded
• Service outage that materially prevents you from using a paid feature for more than 7 consecutive days — prorated refund at our discretion
• Fraud / unauthorised payment — reported via team@sqe1prep.co.uk and handled by Dodo

Once a refund is issued, premium access for the refunded plan is revoked. Your study history, flashcards, and bookmarks remain on the account so you can repurchase later without starting from zero.

Please reach out to us before initiating a chargeback. Chargebacks carry fees for both sides and often take 90+ days to resolve — a direct refund is usually completed within two business days.