Refund Policy
14-day money-back on plans · clear rules for digital downloads
Full refund within 14 days. No questions.
If a SQE1 Prep premium plan isn’t working for you, email us within 14 days of purchase and we’ll refund the original payment method in full. You don’t need to justify the request. Ebooks are covered too, right up until you download one — see “Digital downloads” below.
Digital downloads (ebooks & the book bundle)
Ebooks and the 13-book bundle are delivered to your library immediately after purchase. The 14-day guarantee above covers them for as long as you haven’t downloaded any of the files — we ask you to confirm this before your first download. Once you download a book, the ebook part of your purchase is final: the standard treatment for digital content supplied straight away under the Consumer Contracts Regulations 2013. Lifetime access includes the books, and downloading one doesn’t affect the guarantee on the platform itself.
Your statutory rights are unaffected. If a file is faulty, won’t open, or you can’t access your library, email team@sqe1prep.co.uk and we’ll fix or replace it.
iOS app subscriptions
The SQE1 Prep iOS app is a separate product, billed by Apple through the App Store. Cancellations and refunds for an app subscription are handled by Apple — not by us — through your Apple account (Settings → your name → Subscriptions, or reportaproblem.apple.com). This policy covers website purchases charged by Dodo Payments only; a website purchase and an app subscription are independent and do not unlock each other.
1. The window
The 14-day clock starts on the date of the original charge shown by Dodo Payments. A refund request submitted on day 14 still counts — a request submitted on day 15 does not, unless a specific exception applies (see section 4).
2. How to request a refund
Email team@sqe1prep.co.uk with:
- The email address on your SQE1 Prep account
- The order ID or approximate purchase date
- A brief reason (optional — helps us improve, does not affect eligibility)
Most requests are confirmed within one business day.
3. How long it takes
Refunds are processed to the original payment method:
- Cards: typically 5–10 business days to appear on your statement
- Wallets: usually within 48 hours
- Bank transfers: up to 14 business days depending on your bank
4. Beyond the 14-day window
Refunds outside the 14-day window are generally not granted. Exceptions include:
- Duplicate charges or billing errors — always refunded
- Service outage that materially prevents you from using a paid feature for more than 7 consecutive days — prorated refund at our discretion
- Fraud / unauthorised payment — reported via team@sqe1prep.co.uk and handled by Dodo
5. What happens to your account
Once a refund is issued, premium access for the refunded plan is revoked, and any ebooks that came with it leave your library. Your study history, flashcards, and bookmarks remain on the account so you can repurchase later without starting from zero.
6. Chargebacks
Please reach out to us before initiating a chargeback. Chargebacks carry fees for both sides and often take 90+ days to resolve — a direct refund is usually completed within two business days.